Careers with Deanta

We are continuously looking to employ highly skilled, talented individuals to join our team.

 

If you have energy and passion and would like to further your career with the UK’s fastest growing door company we’d love to hear from you.

CUSTOMER SERVICE EXECUTIVE

Think were just another door company? Think again.

As one of Europe’s leading internal door manufacturers, we deliver outstanding quality and original design throughout the UK.

We believe that delivering an outstanding service starts with our people. Deanta is a rapidly growing business and at the core of that is talented people in all areas of our business.

We are proud to provide an encouraging working environment where colleagues are enabled to flourish within their professional field whilst observing how they are adding continued value to our business.

Due to growth we are looking to introduce a new Customer Service Executive to our expanding Customer Service team. This role would be ideal for someone driven to contribute towards a growing business and looking to excel their career.

 

Job Title: Customer Service Executive

 

Hours: 39 per week (fulltime)

 

Job Purpose: Acting as the Company’s first point of contact and advising the Customer on a product or service. The Customer Service Executive takes on a range of Customer-oriented tasks, including handling complaints about a product or service, providing consumers with information. Most importantly the Customer Service Executive’s job is to look after the Customer.

 

Responsibilities:

  • Manage high volumes of incoming calls, emails and internet queries
  • Identify and assess Customer ‘s needs to achieve satisfaction
  • Build sustainable relationships and trust with CUSTOMER accounts through open and interactive communication
  • Provide general orders admin support through systems and paperwork
  • Prepare Bespoke order quotes
  • Complete all relevant documents for returns of goods and liaise with the Customer
  • Organise replacements and collections following Company procedures and charging re-delivery charges where required
  • Check POD’s
  • Book out and arrange delivery of Marketing Material to Customer’s
  • Help manage the sales inbox
  • Set up invoices
  • Gather information from New and Existing Customer’s for Sale Rep site visits.
  • Update stockist list
  • Make sure all picking lists are ready before the cut off time.
  • Looking over picking errors – liaising with management on how to improve the KPI’s on these errors.
  • Handle Customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution and at all times ensure to follow Company procedure.
  • Involved in the training process for new employees.

 

Skills and Experience Required:

  • Proven Customer support experience or experience as a client service representative
  • Excellent IT skills including Microsoft Word and Excel
  • Previous experience with CRM systems and practices
  • Strong phone contact handling skills and active listening
  • Strong email communication skills
  • Adaptability when dealing with a variety of Customers
  • Ability to multi-task, prioritize, and manage time effectively
  • Sage experience would be preferable

 

Personal Attributes:

  • A good sense of humour
  • Customer focused and commercially minded
  • Excellent attention to detail, accuracy and listening skills
  • Strong communication skills
  • Enthusiastic and team focused
  • The ability to remain patient at all times

INTERNAL SALES EXECUTIVE

Think were just another door company? Think again.

As one of Europe’s leading internal door manufacturers, we deliver outstanding quality and original design throughout the UK.

We believe that delivering an outstanding service starts with our people. Deanta is a rapidly growing business and at the core of that is talented people in all areas of our business.

We are proud to provide an encouraging working environment where colleagues are enabled to flourish within their professional field whilst observing how they are adding continued value to our business.

Due to growth we are looking to introduce a new Customer Service Executive to our expanding Customer Service team. This role would be ideal for someone driven to contribute towards a growing business and looking to excel their career.

 

Job Title: Internal Sales Executive

 

Hours: 39 per week (fulltime)

 

Job Purpose: Sales executives purpose is to work closely with the sales rep to approach potential customers with the aim of winning new business. The sales executive works to maintain good relationships with existing customers and gaining repeat business wherever possible.

 

Responsibilities:

  • Source new sales opportunities through inbound lead follow-up, outbound calls, emails and Internet queries
  • Understand customer needs and requirements
  • Route qualified opportunities to the appropriate sales rep for further development and closure
  • Close sales and achieve monthly KPI’s
  • Research accounts, identify key players and generate interest
  • Maintain and expand the database of prospects within your assigned area and update CRM system
  • Team with sales rep to build relationships and close deals
  • Making sure orders are not sent out if customer is on hold
  • Looking after back orders
  • Setting up all new clients on Stock Portal, agree prices and ensure T&C’s are signed
  • Booking out and arrange delivery of marketing material
  • Prepare bespoke quotes
  • Update online stockist list
  • Deal with a complaint in the correct manor following Company Procedure.
  • Fill out and complete Returns application form

 

Skills and Experience Required:

  • Proven inside sales experience
  • Track record of over-achieving KPI’s
  • Strong phone presence and experience of busy phone lines
  • Proficient with corporate productivity
  • Experience working with CRM
  • Excellent verbal and written communications skills
  • Strong listening and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

 

Personal Attributes:

  • A good sense of humour
  • Customer focused and commercially minded
  • Excellent attention to detail, accuracy and listening skills
  • Strong communication skills
  • Enthusiastic and team focused

BENCH JOINER (SEMI-SKILLED)

Think were just another door company? Think again.

As one of Europe’s leading internal door manufacturers, we deliver outstanding quality and original design throughout the UK.

We believe that delivering an outstanding service starts with our people. Deanta is a rapidly growing business and at the core of that is talented people in all areas of our business.

We are proud to provide an encouraging working environment where colleagues are enabled to flourish within their professional field whilst observing how they are adding continued value to our business.

Due to growth we are looking to introduce a new Customer Service Executive to our expanding Customer Service team. This role would be ideal for someone driven to contribute towards a growing business and looking to excel their career.

 

Job Title: Bench Joiner (Semi Skilled)

 

Hours: 39 per week (fulltime)

 

Job Purpose: To support the department with the production of bespoke display units

 

Responsibilities:

  • Various woodworking tasks, using hand-tools and various power tools in the manufacture of retail display units
  • Glazing internal doors and fitting seals
  • Travel on occasion to customer addresses

 

Skills and Experience Required:

  • Experience within woodwork/ bench joiner environment
  • Experience in the use of woodworking machinery and hand tools
  • Experience in the use of woodworking machinery and hand tools
  • To be able to work independently or as part of a team
  • Willing to learn and grow
  • Working to targets and deadlines
  • An understanding of Workplace Health and Safety

 

Personal Attributes:

  • A good sense of humour
  • Enthusiastic and team focused
  • Looking to learn, develop and progress in the workplace
  • Flexibility
  • Takes pride in all tasks

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