We are continuously looking to employ highly skilled, talented individuals to join our team.
If you have energy and passion and would like to further your career with the UK’s fastest growing door company we’d love to hear from you.
Think were just another door company? Think again.
As one of Europe’s leading internal door manufacturers, we deliver outstanding quality and original design throughout the UK.
We believe that delivering an outstanding service starts with our people. Deanta is a rapidly growing business and at the core of that is talented people in all areas of our business.
We are proud to provide an encouraging working environment where colleagues are enabled to flourish within their professional field whilst observing how they are adding continued value to our business.
We are proud to provide an encouraging working environment where colleagues are enabled to flourish within their professional field whilst observing how they are adding continued value to our business.
Customer Service Executive
Job Title: Customer Service Executive
Job Purpose: Acting as the Company’s first point of contact and advising the Customer on a product or service. The Customer Service Executive takes on a range of Customer-oriented tasks, including handling complaints about a product or service, providing consumers with information. Most importantly the Customer Service Executive’s job is to look after the Customer.
Responsibilities
- Manage high volumes of incoming calls, emails and internet queries
- Identify and assess Customer ‘s needs to achieve satisfaction
- Build sustainable relationships and trust with CUSTOMER accounts through open and interactive communication
- Provide general orders admin support through systems and paperwork
- Prepare Bespoke order quotes
- Complete all relevant documents for returns of goods and liaise with the Customer
- Organise replacements and collections following Company procedures and charging re-delivery charges where required
- Check POD’s
- Book out and arrange delivery of Marketing Material to Customer’s
- Manage the sales inbox
- Set up invoices on an ad hoc basis
- Allocating orders as containers come in
- Update stockist list and the stock due sheet
- Make sure all picking lists are ready before the cut off time.
- Looking over picking errors – liaising with management on how to improve the KPI’s on these errors.
- Handle Customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution and at all times ensure to follow Company procedure.
- Involved in the training process for new employees.
Skills and Experience Required:
- Proven Customer support experience or experience as a client service representative
- Excellent IT skills including Microsoft Word and Excel
- Previous experience with CRM systems and practices
- Strong phone contact handling skills and active listening
- Strong email communication skills
- Adaptability when dealing with a variety of Customers
- Ability to multi-task, prioritize, and manage time effectively
- Sage experience would be preferable
Personal Attributes:
- A good sense of humour
- Customer focused and commercially minded
- Excellent attention to detail, accuracy and listening skills
- Strong communication skills
- Enthusiastic and team focused
- The ability to remain patient at all times
Cleaner
Job Title: Daily Cleaner Required for our Offices at Pymoor
Hourly rate: £10
Hours: 6 hours per week over Monday, Wednesday & Friday
The Role:
Standard cleaning requirements, including office, kitchen and toilets.
Experience of cleaning offices ad great attention to detail is essential.
Interested? Please email your CV to careers@deanta.co.uk
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